Shipping Policy

1. Shipping Coverage

We currently ship Citrus Burn™ to the following regions:

United States

We ship to all 50 states, including Alaska and Hawaii, as well as:

• APO/FPO military addresses
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
• P.O. boxes (where permitted by carrier)

International Shipping

We offer international shipping to select countries including:

• Canada
• United Kingdom
• Australia
• New Zealand
• Ireland
• Germany, France, Spain, Italy (European Union)
• And many other countries worldwide

If your country is not listed, please contact us at support@citrusburn.com to inquire about shipping availability.

2. Processing Time

We work hard to get your order out the door as quickly as possible!

Order Processing	Timeframe
Standard Orders	1-2 business days
Large Volume Orders (6+ bottles)	2-3 business days
During Promotions/High Volume	2-4 business days

Note: Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM EST may be processed the next business day.

3. Shipping Methods and Delivery Times

United States Domestic Shipping

Shipping Method	Estimated Delivery	Cost
Standard Shipping (USPS/UPS/FedEx)	5-7 business days	FREE
Express Shipping (optional upgrade)	2-3 business days	Available at checkout
Priority Express (optional upgrade)	1-2 business days	Available at checkout

International Shipping

Region	Estimated Delivery	Cost
Canada	7-14 business days	FREE
United Kingdom & Europe	10-21 business days	FREE
Australia & New Zealand	10-21 business days	FREE
Other International	14-30 business days	FREE

4. Order Tracking

How to Track Your Order

Once your order ships, you will receive:

• Shipping confirmation email with your tracking number
• Carrier name (USPS, UPS, FedEx, etc.)
• Direct tracking link to monitor your delivery
• Estimated delivery date

Tracking Your Package

You can track your order by:

1. Clicking the tracking link in your shipping confirmation email
2. Visiting the carrier's website directly and entering your tracking number
3. Contacting our customer support team for assistance

When Will I Receive My Tracking Number?

Tracking numbers are typically sent within 24-48 hours after your order is processed. If you haven't received your tracking information within 3 business days, please contact us at support@citrusburn.com.

5. International Orders - Important Information

Customs, Duties, and Taxes

For international orders, please be aware:

• Import duties and taxes may be charged by your country's customs authority
• These fees are the customer's responsibility and are not included in the product price
• Customs fees vary by country and are determined by local regulations
• Your package may be held at customs for inspection, which can delay delivery
• We cannot predict or control customs fees or processing times

Customs Documentation

We provide accurate customs declarations for all international shipments. You may be contacted by customs officials if additional information is required.

Restricted Countries

We cannot ship to countries where dietary supplements are prohibited or heavily restricted. Please check your local regulations before ordering.

6. Shipping Address Requirements

To ensure successful delivery, please provide:

• Complete and accurate address including apartment/suite numbers
• Valid phone number in case the carrier needs to contact you
• Correct postal/ZIP code
• Recipient name matching the person who will receive the package

Address Changes

If you need to change your shipping address:

• Before shipment: Contact us immediately at support@citrusburn.com and we'll update your address
• After shipment: Contact the carrier directly using your tracking number to request address correction (fees may apply)

7. Failed Delivery Attempts

What Happens If You're Not Home?

If a delivery attempt is made and you're not available:

• The carrier will leave a delivery notice with instructions
• A second delivery attempt will typically be made the next business day
• After 2-3 failed attempts, the package may be held at a local facility for pickup
• If not claimed within the carrier's time limit, the package will be returned to us

Unclaimed Packages

If your package is returned to us due to:

• Failed delivery attempts
• Incorrect or incomplete address
• Refusal to accept delivery
• Failure to pay customs fees (international orders)

We will contact you to arrange reshipment. Customers are responsible for any additional shipping costs for redelivery.

8. Lost or Damaged Packages

Lost in Transit

If your tracking information shows your package is lost or has not moved for more than 10 business days:

1. Contact us at support@citrusburn.com with your order number
2. We will investigate with the shipping carrier
3. If the package is confirmed lost, we will send a replacement at no charge

Damaged Packages

If your package arrives damaged:

1. Take photos of the package and any damaged items
2. Contact us within 48 hours at support@citrusburn.com
3. Provide your order number and photos of the damage
4. We will send a replacement or process a refund

Note: Please inspect your package upon delivery. Claims for damaged items must be reported within 48 hours of delivery.

9. Delivery Signature Requirements

For most orders, a signature is not required for delivery. However:

• High-value orders (over $200) may require a signature
• International orders may require a signature based on local regulations
• You can request signature confirmation at checkout for added security

10. Package Theft Protection

While we cannot control what happens after a package is marked as "delivered," we recommend:

• Using a secure delivery location (workplace, trusted neighbor)
• Requesting signature confirmation if concerned about theft
• Installing a security camera or doorbell camera
• Signing up for delivery alerts from the carrier

If your package shows as "delivered" but you didn't receive it:

1. Check with neighbors, building management, or household members
2. Look around your property (carriers may leave packages in safe spots)
3. Contact the carrier to confirm the delivery location
4. If still not found, contact us at support@citrusburn.com - we'll help resolve the issue

11. Shipping During Holidays and Peak Seasons

During busy periods such as:

• Black Friday / Cyber Monday
• Christmas and holiday season (November-December)
• New Year promotions
• Major sale events

Please allow additional time for:

• Processing: 2-4 business days (instead of 1-2)
• Shipping: Add 2-5 days to standard delivery estimates
• Customer service: Responses may take longer than usual

We recommend ordering early during peak seasons to ensure timely delivery.

12. Shipping Restrictions

Please note that Citrus Burn™:

• Cannot be shipped to P.O. boxes in certain locations (carrier-dependent)
• May have restrictions in some international countries
• Cannot be shipped to addresses flagged as fraudulent or high-risk
• Cannot be delivered to correctional facilities or military bases (with exceptions for APO/FPO)

13. Multiple Shipments

If you order multiple items or large quantities:

• Items may ship in separate packages for faster delivery
• You will receive a tracking number for each package
• Packages may arrive on different dates
• This is normal and helps ensure you receive your order quickly

14. Returns and Refunds

Please note that shipping and handling fees are non-refundable as stated in our Terms of Service.

For information about our 180-day money-back guarantee and return process, please visit our Returns & Refunds page or contact customer support.

15. Contact Us

Have questions about your shipment? We're here to help!

Citrus Burn™ Customer Support
Email: support@citrusburn.com
Order Support: orders@citrusburn.com

Please include your order number when contacting us about shipping inquiries.